Frequently Asked Questions
Ordering & Customization
How do I order a personalized rune chart?
Simply select your product, add it to cart, and during checkout you'll be prompted to provide the required information (name, birth date, etc.). We'll create your custom chart and deliver it within 48 hours via email.
What information do I need to provide for a custom chart?
You'll need the person's full name and birth date. For baby charts, we also appreciate any special details you'd like us to consider.
Can I customize the design or colors?
Our charts follow our signature RuneScope design aesthetic to ensure quality and authenticity. If you have special requests, please contact us before ordering.
How do I find my Birth and Fate runes?
Use our Rune Finder tool to discover your runes based on your name and birth date.
Shipping & Delivery
How long does shipping take?
Digital products (charts, readings) are delivered via email within 48 hours. Physical products ship within 3-5 business days, with delivery times varying by location.
Do you ship internationally?
Yes! We ship worldwide from Portugal. International shipping times vary by destination.
Will I receive a tracking number?
Yes, you'll receive tracking information via email once your order ships.
Digital Products & Charts
What format will my digital chart be in?
Your personalized chart will be delivered as a high-resolution PDF, perfect for printing and framing.
Can I print my digital chart?
Absolutely! Our charts are designed to be printed at standard sizes and look beautiful framed.
What if I need to update information after ordering?
Contact us immediately at [your email] with your order number and we'll do our best to accommodate changes before we begin creating your chart.
Jewelry & Physical Products
What materials are used in your jewelry?
Our jewelry features premium materials including sterling silver, stainless steel, and genuine gemstones. Specific materials are listed on each product page.
How do I care for my rune jewelry?
Store in a dry place, avoid harsh chemicals, and clean gently with a soft cloth. Specific care instructions are included with your order.
Can I request specific runes for jewelry?
Yes! Many of our jewelry pieces can be customized with your Birth and Fate runes or runes of your choice.
Returns & Exchanges
What is your return policy?
Physical products can be returned within 30 days in original condition. Digital products are non-refundable once delivered, but we'll work with you if there are errors or issues.
What if my order arrives damaged?
Contact us immediately with photos and we'll arrange a replacement or refund.
About Runes & Readings
What are Elder Futhark runes?
The Elder Futhark is the oldest form of the runic alphabet, used by Germanic peoples from the 2nd to 8th centuries. Each rune carries symbolic meaning and spiritual significance.
Are your rune interpretations authentic?
Yes! Our readings are based on historical Elder Futhark meanings combined with modern spiritual insights, created with respect for Norse cultural heritage.
Do I need to know anything about runes to order?
Not at all! Our charts and products are designed for everyone, from complete beginners to rune enthusiasts.
Still Have Questions?
Can't find what you're looking for? Contact us and we'll be happy to help!
